Improve Sales and Business Development – Learn from Errors

Would you like to know what your competitors propose to your clients?

It is rare that a person will win all of the sales that he/she proposed. A great learning tool is to ask for a debriefing session to review your proposal against those of your competitors. Several things will be accomplished when you ask for this final appointment.

You will:
1. Find what your competitors proposed
2. Learn how your competitors plan on servicing the account
3. Compare how your proposal is written against your competitors and make adjustments
4. Understand in which areas you need to improve to earn more business
5. Improve your statistics on closing more business in the future

Before you go to your debriefing meeting, practice smiling and asking questions. It will help you get through it. You might also strengthen your relationship with your prospect for future business; keep an open door policy and relay that to them.

With all of that learning you will be headed for a Smooth Sale!

Share on Facebook

Increase Business Development Success Via Lesson Learned

Are you able to take the heat on a sale gone awry?

Many businesspeople avoid hearing bad news or learning from errors they made. Create a new mindset for looking at business development and sales gone bad. Begin viewing these circumstances as an opportunity to learn and improve for the next time you approach new prospects.

No one ever secures 100% of the business from prospects they approach. But you will increase your odds as you acknowledge what went wrong or what your competitors did better and implement new techniques providing it fits within your business model. When you face errors in this manner you will be headed for a Smooth Sale!

Learning is a never ending process. My most avid learning is centered around marketing in all of its forms. Recently, I came across Kelly Watson and her blog. I have learned much from her and recommend you mark her site as one of your favorites.

Share on Facebook

Excellent Customer Service Earns Gifts from Clients

Have you ever been given a gift by your client?

It is a very special occasion when a customer offers a gift to a salesperson or employee. My good friend, Barbara R. was wearing a beautiful pendant. I complimented her on the necklace and she proudly said, “A patient gave it to me.” Barbara is the Office Manager for a dental office.

Intrigued by the concept of a client offering a present, I asked Barbara what she did to earn the gift noting she must have delivered unbelievably good customer service. Sure enough, Barbara said the client was from India. The insurance maze was a nightmare due to bureaucracy at the insurance company and her client not knowing our language well.

Barbara spent hours straightening out the paperwork so that the patient could move forward with badly needed dental care. The patient was very grateful for Barbara’s patience and help, and rewarded her with the pendant. There is no doubt this patient will be a long-term client.

A big piece of your business development is customer service. When you offer outstanding customer service, you will be enjoying a long-term Smooth Sale!

Share on Facebook

Speaking Affects Business Development

Do you watch other speakers with a critical eye in order to learn?

Last night we attended a celebration for a friend whose career was well-worth celebrating. I sat back to hear the laudatory praises as well as to watch speaking styles. Three observations were made; two disappointing and one outstanding:

    1. Although the speaker knew the celebrant for years, the speech was read in its entirety
    2. A roast was given on the celebrant’s physical features rather than habits
    3. Two past Olympians demonstrated the art of ping pong – the celebrant’s passion

By preparing for a talk and knowing your subject matter well, there will be no need to read from notes where the audiences feels lectured. Instead you will be able to speak directly to the audience making them feel at ease and a part of your talk. Think ahead of how the participant might feel about your “roast” material, the last thing you want is for the celebrant to feel bad about the evening. Everyone loved the ping-poing demonstration and how it interwove with the Celebrant’s interests. The Olympians were incredible.

When you cater to your audience, you will be ensuring business development and will earn a Smooth Sale!

Share on Facebook

Marketing Handouts Decrease Sales for Speaker

Shouldn’t marketing handouts increase sales for a speaker?

Yes, when you speak in front of an audience, your handouts represent you. Providing you do a good job speaking in that you look and sound professional, and share enough information to interest your audience, your sales will be strong after your appearance.

Last night I heard a speaker whose information greatly interested me. She suggested we pick up the handouts on the table to follow along as she was sharing a lot of technical information. Unfortunately, no one was able to read the handout. The print was almost invisible. This did not bode well for her credibility. I’m sure people were wondering if they were to sign up for an expensive class, would the materials be any better?

No matter the type of business appointment ahead of you, be prepared.
Preparation will lead you to a Smooth Sale!

Share on Facebook

Infopreneurs Market and Sell their Information Everywhere!

How many ways can you, the infopreneur, market and sell your information?

You can and should sell your information in an infinite array of formats. It all depends upon how creative and daring you will allow yourself to become.

For starters, your subject of expertise may be leveraged into event talks, keynote speeches, workshops, formal training, lectures at a university, podcasts, CDs, interviews on radio, television and in print, video, blogs, RSS feeds, books, articles, newsletters, manuals, and e-books.

Leverage is the keyword. You will want to mention your other products and services in each of your products and through the array of services you provide. Prospects and clients need to know everything you offer. Marketing and sales help you to become a one-stop shop attracting even more business.

As long as you sell with integrity your business will boom because you will be developing repeat business, referrals and testimonials. Once your momentum builds, you will be headed for a very Smooth Sale!

Share on Facebook

Dont Let Anyone Stop Your Business Development

Have you ever heard, “You’re wasting your time, it’s already been done”?

Recently I heard the following comment through the grapevine in regard to a new book that I am writing.

“Books on that topic have already been written.”

The meaning was, “Don’t waste your time.” I laughed inside because the person who said it is friends with the person who told me my self-published book wasn’t any good otherwise a publisher would have picked it up.

A publisher did pick that book up and entitled it Nice Girls DO Get The Sale. Since then the book was featured in TIME Magazine, translated into multiple languages and is selling worldwide.

My response to the recent remark, had we been face-to-face, would have been, “the automobile was invented many years ago, yet new models arrive all the time!”

When you are convinced you are sailing to new destinations – keep full speed ahead and don’t look back – you will be enjoying a very Smooth Sale!

Share on Facebook

Professional Salesman On Duty

I felt like celebrating having found a highly professional salesman!

After recent encounters, it was a welcome change to meet Christian. Upon being told we are doing a modest update on our home, he asked, “Which room would you like to begin with?”

Upon choosing bathroom, Christian began to tell us everything that we would need in order to make the known quantities work. This was a first – nothing was left to interpretation or imagination. He spelled it all out and within our budget.

When working with your clients, it is important to know their budget upfront, their ultimate desire and then work backwards to the finite details to help them achieve their goals. You will soon be enjoying a Smooth Sale!

Share on Facebook

Professional Proposal Delivery Increases Sales

Do you enjoy having your time wasted?

Yesterday we went to confirm what was actually included in the kitchen design. To our disbelief not only were the countertops not included in the proposal, but neither was the sink, faucet, finishing touches and other items necessary of which we should have been advised.

The kitchen designer was on vacation, she apparently was on vacation long before. Her backup did not apologize to us. Instead, he was ready to spend two hours with us to go back over the list detail by detail to plug in everything else that was required. We had already spent considerable time as well as our budget excluding the missing necessities. The last thing I wanted to do was waste another two hours.

Prior to delivering a proposal, one should have the professionalism upfront to reconfirm the budget, and take careful notes of the prospect’s necessities and desires. Then upon presenting the proposal, offer to use the proposal as a working document to incorporate last minute changes.

However, if your proposal is not complete and you do not have time to complete it prior to the appointment, call to ask to reschedule. The quickest way to lose business is to waste your prospect’s time. It is not their job to help fill in the missing line items. Your professionalism will help you achieve a Smooth Sale!

Share on Facebook

Sales Are Dependent Upon Customer Service

Are your employees being properly trained?

Twice in three days within one company I was given incorrect or abbreviated information. Mary referred me to Susy to see if we could mutually benefit one another. Upon trying to connect with Susy, I was told she resigned. Most people would have stopped there. Being a persistent salesperson, I called Mary back.

The operator heard my request for Mary’s extension, but I was switched instead to Gina’s voicemail. I pressed “0″ and the operator answered with an annoyance in her voice. Magically i was supposed to know that yesterday Mary took over Gina’s office. The operator then switched me back to Mary in Gina’s office.

Upon my relaying to Mary that I had been told her referral had resigned, she did not sound happy. Mary relayed Susy is a contractor and will be in the office next week.

The operator needs a good deal of training. Had I been a potential buyer rather than a supplier, I would have been very frustrated and doubtful about their ability to deliver on goods and services.

The operator is the first line of service and must be impeccable. When you achieve impeccable service at the first point of entry for a prospect, you will turn your prospect into a likely customer headed for a Smooth Sale!

Share on Facebook