Attract the Right Job or Clientele:  

Say What You Mean and Mean What You Say

You most likely heard the expression being used as today’s blog title, ‘say what you mean and mean what you say.’ The title is from the book, Alice in Wonderland. Clear and concise communication is essential in order to eliminate misunderstanding. This is true for every area of your life including job interviews, career, and entrepreneurship.

Misunderstanding diminishes trust and declining business soon follows

Story

I entertained the idea of reinstating a service. The website highlighted a very reasonable fee. In fact, the monthly payment was far less than I had paid eight years prior. So I took the time to create a new account.

The setup was fairly easy and the service delivered exactly what was promised.   Until… a few hours later, I received the following message: After your pre-paid six month contract expires, the new payment will be a 900% increase! What?!!!

A note was just sent to the CEO detailing one sentence on the website that could be read in two different ways. This may be the cause of the future unfathomable increase. I followed up by asking if something could be worked out to a satisfactory conclusion.

The jury is out on how my emailed request will be handled.

Conclusion

The moment you recognize someone misunderstood what you communicated, make every effort to straighten it out. It doesn’t matter whether the miscommunication was in a formal meeting, online, or via email. What does matter is that you get to the root cause immediately.

[youtube]https://youtu.be/PGfDrep0ljA[/youtube]

Brand

Your brand depends upon handling difficulties with diplomacy and ease. This may entail some negotiation strategy in that you need to find a happy conclusion for everyone involved. Otherwise, you might face bad word of mouth or, worse yet, poor online reviews. Excellence in customer service is particularly of high importance in cases like this.

Follow-Up

Once you have negotiated a favorable outcome, thank your client for their patience and understanding. Wait a few weeks and then check in to make certain satisfaction remains with your service to ensure an ongoing relationship.

Relationships

As clients see you working on their behalf to retain their business and ensure satisfaction, a strong relationship will build. The importance of this is they will no longer entertain a competitor but will remain loyal to you. Better yet, they will tell everyone they know about the great service you deliver.

Related Blog Stories:

Do You Clarify Expectations?

4 Things That Make Your Prospects Suspicious

Saying what you mean and meaning what you say will earn you a thriving returning and referring clientele, and have you enjoying the Smooth Sale!

For More Insights:   Visit Elinor’s Amazon Author Page

“Communicate to Attract Interest”

Nice Girls DO Get the Sale is an International Best-Seller and Evergreen. https://amzn.to/39QiVZw HIRED! How To Use Sales Techniques To Sell Yourself On Interviews is a best-seller. https://amzn.to/33LP2pv Visit Elinor Stutz' Author Page on Amazon: https://www.amazon.com/Elinor-Stutz/e/B001JS1P8S

               Be A Story-Teller

 

 

As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower.”Nice Girls DO Get the Sale is an International Best-Selling and is Evergreen – among the classics; HIRED! Helped many to secure the job they desired. 

 

 


Today’s insights are provided to help you achieve the Smooth Sale!

RESOURCES FOR PERSONAL AND BUSINESS GROWTH: 

Advisorpedia  Publishes information to help advisors build their practice, and those having interest in the markets choose investments, and find inspiration.

BizCatalyst360  Presents a life, culture, and biz new media digest serving as a hub of creative expression and personal growth

CatCat Build your future one skill at a time.

For Book Lovers Only   For Book Lovers Only introduces you, the book lover, to new and exciting authors and works of fiction and non-fiction.   

GetCiara  Make remote your unfair advantage.

Greg Jenkins Consulting LLC Helping organizations realize the value of diversity to build inclusive, evolving high-performing cultures.

Inclusion Allies Coalition   “Everyone is welcome here.” Learn more to train teams, and join the advocacy program.

Internet Advisor Find the internet service right for you among 2083 internet providers across 36,380 cities, plus Cellphonedeal compiles great deals on phones, plans, and prepaids to furnish you with the best options in your area.

Kred  Connect with top rated influencers to learn from and grow your networks.

LinktoEXPERT  “It is not who you know – it is who knows you and what your expertise can do for them plus understands the value of hiring you.” 

Lotus Solution LLC Helps organizations create diversity and inclusion to ensure a fair and just workplace, through customized consulting, training, and keynote speeches.

SalesPop!   Purveyors of Prosperity; how to compete against yourself to excel in your career.

Vengreso Provides easy-to-follow on-demand sales training for LinkedIn.

Vunela  Provides a unique opportunity to view Videos and read articles by World Leaders.

WebTalk is the one-stop platform Build your marketplace and grow social connections. 

Women’s Information Network (WIN) An education-and-event-based Global Community of Women Helping Women Worldwide Live Their Best Lives through Celebration, Self-Improvement, and Service.

Share This