Customer Care Creates Future Goodwill
Our best lessons come from observations from other organizations that provide either bad or good customer examples. Your first observation s to consider how you feel about the service delivered – were you angry, neutral, or completely satisfied? You then know what to avoid, improve or copy, and adapt to your unique style for conducting business.
Today, both types are experienced and are worth mentioning. As a job seeker, attention to detail and response time in answering queries of recruiters is essential, l and may also be considered customer care. After all, you are selling your qualifications to the hiring company.
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Today, a delivery company called to say they would be delivering a required piece of furniture. I asked them to call the management office of the building to make an appointment. Space for deliveries is limited, so an appointment is required. The reply I heard was, “No, we don’t do that.”
The problem with their not doing that is it would be impossible for them to enter the building without prior approval, and as their customer, I would not receive what was ordered and paid for.
Negotiating a way around any situation will usually find a satisfactory solution. Upon speaking with management myself, a time window was created for the delivery in question. Hopefully, the company will abide by that timeframe.
The second example is an online purchase previously made via Living Social. Due to a move, I made the purchase but waited to order until the address change was official. Upon trying to redeem the coupon, the company making the offer revealed the item in question needs to be re-stocked.
Customer care at Living Social listened carefully to the situation, tried the site from their computer, saw comments from others, and then provided several suggestions. The icing on the cake provided me with direct customer contact information just in case time runs short until the company can replenish the item.
Reading the differences between the two companies, it is obvious the first company will be avoided in the future, but loyalty toward Living Social will increase, and future business will be conducted.
Listening to and hearing clients’ problems carefully along with striving to resolve them in a time-efficient manner will almost always lead to the next Smooth Sale!
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As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto,
“Believe, Become, Empower.
”Nice Girls DO Get the Sale is an International Best-Selling and Evergreen Book – among the classics;
HIRED! Helped many to secure the job they desired.
Today’s insights are provided to help you achieve the Smooth Sale!
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