Develop Your Own Standing Ovation

Yesterday I recognized that I finally hit my stride speaking – I received a standing ovation. And then – yes, I received a second standing ovation! It was a fabulous feeling but being the businessperson, I was compelled to analyze what was different so that I may share with you and others.

1. My happiness was found by associating with like-minded people. Indebted to the international collaboration of WhisperingEnergy.
2. From happiness my self-confidence returned to full gear
3. Self-confidence led to the belief I am able to achieve whatever I set my mind to accomplishing

There of course are many other steps along the way, but these three were the steps previously blocking my success. I view my corporate sales career as one long learning experience presenting extreme challenges which I learned to overcome. The first 5.5 years as an entrepreneur presented educational and monetary challenges which I learned to endure and improve upon.

My message today is (from my perspective) “Who you surround yourself with and choose to do business with deeply affects your happiness level and ultimately your self-confidence.” When you are ready to excel, conduct a check-list that you have everything in order to make it happen. Once you are on the right plane, your marketing-communication message will be you are happy and successful. You will then attract more prospects, clients and increased sales and further opportunity.

Lastly, keep building your relationships with everyone and make certain your customer service policies are impeccable – you will be enjoying your own standing ovation and a Very Smooth Sale!

Do you handle an upset with confrontation or with relationship building that gets results?

Last month, I registered for a two day intensive coaching session. I was a bit surprised that no recognition of my impending business came my way. It soon became more surprising that the details weren’t forthcoming. I became concerned because hotel and flight arrangements were necessary, and, it preceded a national holiday.

The situation grew worse. I called the office 10 days out, 9 days later, 7 days later, 1 day later and explained should I not hear from anyone I would cancel my payment to the company. Not only did I not hear from anyone, I was treated as an annoyance. The coaching for which I registered was not inexpensive. The coach himself receives praises wherever he goes, so I couldn’t understand why he would allow such poor customer service. I arranged to cancel payment.

Wondering if this gentleman knew what was happening back at the office, I wrote Brian a factual and detailed email describing what took place. I advised poor customer service will sink a thriving company faster than almost any other criteria. For final measure, I added, “I’m writing this as a friend because I admire what you stand for and do not wish to see you hurt.”

Within minutes of receiving my email, Brian returned my call.

Brian was on target with his response due to his mindset was focused on making things right:
1. He first apologized
2. Brain then shared, “Never employ family; you try to help but it becomes tricky.”
3. In gratitude that I held a helping hand rather than expressing 4 letter words, Brian told me he would be my mentor for the entire year!

When you strive to help people and turn lemons into lemonade – you get what you wish for!

Brian turned an almost lost prospect into a repeat and returning client, who has already begun communicating how terrific he is. It becomes a win-win with business development on auto pilot and for both of us a very Smooth Sale!

P.S. Read: “Nice Girls DO Get the Sale: Relationship Building That Gets Results”, Sourcebooks