Do Your Employees Feel Valued?

Do Your Employees Feel Valued?

Guest Post by Boris Dzhingarov

Note:  The following information applies to entrepreneurs planning to grow their business, and the suggested practices will greatly enhance the customer service experience.

Many leaders consider being strong, closed, loud-mouthed and stoic the best qualities for controlling employees. This means they purposefully want to keep subordinates at arms-distance and have no personal interaction. However, as top entrepreneur and businessman Sukanto Tanoto has said, employees who feel valued by their leaders are more loyal and productive. 

There are several ways in which a business owner, supervisor or manager can give employees the opportunity to feel their input is valued without being unprofessional. It is possible for leaders to show they care and still maintain authority. 

Personal help is greatly appreciated. You are expected to give work related help, but giving personal help when possible is above and beyond the required. Personal help doesn’t mean an office gift for their birthday or the occasional afternoon off, it means actually helping them out when they need it. The point is that the employee should not feel like an anonymous worker, but a valued individual. This brings loyalty that money can’t buy.

• A superior attitude doesn’t go well with anyone. Since you are their boss, you don’t need to continuously act like you’re above them. Employees often put their bosses on a pedestal, but the boss shouldn’t climb up there him or herself. Sometimes it helps an employee who is having problems to share how you overcame challenges when you were on your way up.

• Offer perks that have nothing to do with work. Many companies have offered unusual perks such as free beer, all-expenses-paid weekends to Las Vegas, and a free happy hour at the end of the day. Some companies allow dogs at work and even provide free grooming, and others provide free shampoo, cosmetics, toothpaste, cleaning products and cell phones. 

• Always be honest with your employees without being unkind. Transparency is the important word for business as well as government. They will also have more respect for you. 

• Small encouragements make a big impression. You can send short, encouraging emails to various team members as their work deserves. They are productive members of your team and not simply someone to oversee your to-do list. If there is someone to whom you can’t honestly praise for anything, you may want to evaluate that employee again. 

A good leader will find the time for all of the above and reap the reward of leading a happy and motivated workforce. And when they do, all those involved will experience the the Smooth Sale!

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

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Today is the day I wlll change for renewed growth

Today is the day I wlll change…

Change is always possible when you allow it into your life.  Today I was informed that my numbered blog will be better received if I would just use an original headline!  So please let me know if you agree, meanwhile today is the day (moments after the conversation) I am giving this a try.

Are you willing to try change in all areas of your life, career included?

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Routine

Generally speaking, a couple years of doing the same routing that brought good results may tend to fade in the future.  We always need to be on the lookout for new trends, technology, and try our hand at something new.  A good way to begin is by contemplating what you believe would be more interesting, dynamic or fun as well as increase your motivation to keep on learning.  Once you find that certain something, your change will begin seemingly overnight.

What is most interesting about the openness to change is that those who once admonished you for not sticking to the "norm" will be wondering how they were left behind.  Underneath the stern exterior they may be a bit envious that you are a risk-taker willing to undertake trial and error to advance further in your business or career because you are in process of building a formidable brand.

Personal Insight

My personal change is that given I moved across country, I'm reaching out to organizations of interest to see if I might be able to donate services for their upcoming events.  The reason behind the unlikely offer is that it wiil allow me to meet people in the area, and potentially create new projects. 

You

What's truly on your mind?  Do you have a creative idea that might sound preposterous to some?  But what about the others who like unusual ideas – would they be a better audience?  What type of reward would you derive from testing the market?  Is it worth taking a chance?

Should your answer be Yes! to taking a chance, that is the only way you will know for certain whether the idea will work or not.  Nothing will be lost except some time if it doesn't work out, but if you don't try the loss will be replaying the scenario in your mind, over and over, and never really knowing the answer.  

Give change a try today to seek out the Smooth Sale!

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

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Attract the Right Job or Clientele: Sales Tip #1063

 

Preparation is key to rising success and monetary gain

Similar to a 5-star chef, the end result for business and career is dependent upon the diligent and loving preparation you give it.  When executed to perfection, your work becomes well recognized and rewarded.

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Menu Tree

Tangents and distractions are always a possibility so the idea is to remain focused on your core expertise.  Analyze which avenues work best and you find most enjoyable.  These are the ones on which to capitalize upon by using leverage.  In other words, your audience or upper management love what you do, so consider increasing capabilities related to what you already have in place.

Your clientele welcomes variety and ability to select their preferred services.  By expanding upon your menu tree, you will satiate their cravings.

Forgotten ingredient

Have you ever forgotten to include a requested item in your follow-up meeting?  Most likely, we all have.  But this is the learning experience.  The night before, mentally plan out your meeting by walking yourself through everything you plan to accomplish.  In this manner, you are more likely to gather everything you need in plenty of time.  

Additionally replay previous conversations and review notes recalling high points of the communication.  This will lend a good reminder as to where to begin your upcoming meeting.  Just as with television series, a brief overview of the past conversation refreshes everyone's thought process to prepare for the new information.

Rising above

Your attention to detail and congeniality build trust and likelihood for getting the sale.  The only question left is, "When would you like to start?"  

Continuing dedication to customer care will earn you a long-term client as well as a returning and referring clientele.  Watch the video above on how to increase the improved referrals for your business or career.  Personal introductions in addition to repeat business and testimonials comprise the definition of the Smooth Sale!

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

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Attract the Right Job or Clientele: Sales Tip #1062

 

Can you script authenticity?

False promises

Recently, I was approached to register for a program where I was promised earnings of mega bucks.  Promises such as this are made to be broken. But writing as a professional salesperson, the worst part was the fact that the person speaking was using a formulaic script.

Buyer beware

The man on the other end of the phone immediately began asking very personal questions regarding my finances. Newspaper headlines are filled with dire warnings to be diligent when it comes to potential identity theft and fraudulent behavior.  The question that came immediate to mind was why would I tell someone I don’t know about my personal affairs?  His script was obviously flawed on many levels.

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Your Audience

The more important question is, what is the general profile of the audience you intend to reach in your communications?  Should you wish to reach people of average to below average intelligence, you will have a better chance for the scripts working.  But if you want someone who uses critical thinking to make decisions, then you will do best to instead use your own original thought in your approach.

The better sales are made and the improved clientele is found when you have sincere and heart to heart conversations.  In this manner you will know if you are the right person to help solve their problems and make a difference for their company.  As your prospective clients recognize you are there to help them succeed, that is the mark of when success will be found.

Can you script authenticity? 

I don’t see how it is possible given that each individual is built with a unique DNA.  You may agree that even twins are not always on the same page.  An improved approach to working with unique individuals is to make your approach unique in itself. Speak head to head and heart to heart, no one else can match that. This proves to be true for job seekers on interviews, too.  Honesty builds your personal brand and works in your favor to hear HIRED!

Operating in this manner builds trust, relationships, and you will earn a returning and referring clientele.  This is the definition of the Smooth Sale!

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

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Attract the Right Job or Clientele: Sales Tip #1061

 

Priorities transform maybe into reality

A simple personal experience resembles career and entrepreneurial goals and vision.

 Having moved to a new area, we are seeking a new home.  Some guidelines were provided to the agent assisting us.  A list of 20 places to visit soon followed.  After spending 4 hours visiting all of the areas, we came to the conclusion that additional specifications and prioritization need to be put into place, otherwise, we will not find what we truly desire.

Similarly, on occasion business and career oriented people are confident they are on the right track to make a difference in achieving expected goals.  The only problem is, mid-way through, they realize what they expected to occur turned out quite differently and disappointment sets in.  Some will quit while others will take time to reflect back to where they may have strayed or misinterpreted what was truly to be expected from the endeavor.  

Fixing what went wrong generally leads to an improved path. But this usually requires a good deal of introspection and examination of endeavors versus the outcome.  The determination and perseverance to do this is what will move your personal brand forward and attract attention from wider audiences.

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Questions to ask yourself:

Did you enjoy any aspect of the experience; if so, is it worth holding onto?

What should you and will you do differently from now on?

Of the aspects you most enjoyed, what may you do to expand upon those?

Begin Anew

Revamping your activities will provide new open doors of opportunity and great chance for success.

My own personal story is that of being told I needed to write a book to establish credibility.  As it turned out, writing the book was the easy part.  It was only afterward when I was told that I then needed to publicize the book, ramp up public speaking, teach classes and the list went on.  Had I known that to begin with, I might never have begun. However, I was in the middle of the process, so I dug my heels in to implement all that was missing beginning with a highly prioritized list. 

Looking back, it was the best thing I ever did!  The initial book and then succeeding book both went on to help many people across multiple continents. They earned an incredible amount of recognition, and the sales followed.

The key to perseverance is self-education as well as getting the help you need.  Taking good advice and following through with a prioritized list will ultimately lead you to the Smooth Sale!

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

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Attract the Right Job or Clientele: Sales Tip #1060

 

Increase Odds for Success

In order to increase your odds for finding the better job or client, several sales strategies should be employed. 

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Sales Funnel

It’s a known fact that in order to find success many prospective job applications need to be submitted and many prospective clients need to be pursued in order to land the desired.  This takes dedication and commitment to the numbers game.  Your end result makes it worthwhile.

Elimination

Some job applications ask for information that indicates your age such as the year you graduated from school.  You have to decide whether it’s worthwhile answering.  Others make the application redundant asking you to fill out your employment history when in fact they also ask for an attached resume.  This may be a signal the company is highly bureaucratic.

Prospective clients sometimes make unreasonable demands or will treat you rudely.  Life is too short, I recommend walking away or you look desperate and the situation will decline further. 

Personal

Begin your client conversation on a personal note in a relaxed fashion as if you were speaking to a friend.  Find areas of commonality and speak to these.  Then learn why you were invited in for the appointment.  Your conversation will be far more fruitful. 

Golden Rule of Sales

Do you have a hobby you enjoy?  If so, no one needs to motivate you to spend time on it, you look forward to it.  The same is true with finding a good job or the better client.  An element of likeability between all parties should be present in order to put your best foot forward and make a favorable impression.  When this occurs, you are almost assured the job or the sale.  

Assume the Sale

Although assumptions during conversation should never be made, when you strive to build relationships and properly earn the sale, you will increase your odds for success.  The only remaining question for you to ask for the job is, “When would you like me to start?”  For clients ask, “When would you like to get started?”

Following these guidelines should lead to the Smooth Sale!

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

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Attract the Right Job or Clientele: Sales Tip #1059

 

Sell your value gain respect

Are you obtaining your worth in fees, salary, or services provided?

In order to reach your ultimate vision, it is necessary to know where your strengths and weaknesses reside.   The painful piece is to focus on strengthening those weak spots.  We all have them so the only embarrassment is to not improve upon the more important ones that would serve to boost your career or business. 

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Significance

When you do strive to improve upon what is lacking, you will find greater all around strength.  As this occurs, confidence builds and it may be heard in all of your communication including audio, verbal and visual.  Speaking with confidence, and not arrogance, tends to have others seeing you as the expert or leader in your field.

Lead

Once you are in the lead, research what others in your position are commanding in fees or in your career based position.   Putting a price on your value is difficult and that’s why the research is a great way to begin.  Speak to colleagues and friends about their knowledge of what others command in fees and salary. 

Maintain confidence and remain above average in all regards.   You don’t necessarily have to ask for top dollar, but you do want to put yourself in a higher category than average when it comes to remuneration. Remind yourself of the weaknesses turned into strengths, your inherent talent, and achievements made over the years.  

Sell but don’t sell

Recognizing your worth without using hardcore sales tactics will allow you to lead the discussion of what the other is seeking.  Driving the open discussion is a more fruitful way to come to an agreement most of the time.  Using this model, you are perceived as easy to work with.  This is key for building relationships and sales in size and number. 

Employees

A similar conversation should take place when comes to salary raise.  Lead the conversation with concentration on documented achievements, boosting of weak skills into strengths, and vision for the coming months.  Research today’s cost of living, what others in your field earn and the range of potential earnings.  Companies spend a tremendous sum of money and time to replace you.  An open discussion “should” lead to a reasonable conclusion.  At worst case, you now know your value and are well prepared to seek employment elsewhere.

Knowing your value will help you target the right audience and employer as well as find the Smooth Sale!

Implement New Strategies:

LinkedIn e-book and Course

Learn About Linkedin

 

O

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

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Attract the Right Job or Clientele: Sales Tip #1058

 

Prioritize requests to achieve goals

In January and on a yearly basis, those motivated to succeed reach out to all of their prospective clients.  It’s the right thing to do.  But, what if you are on the other end whereby everyone is reaching out to you; how do you handle all of the inquiries?

Email

Scan the subject line of your email to determine which ones may be deleted without having to read in their entirety.  Take care of email from your partners or trusted alliances first and those specifically reaching out through your website to connect with you.  Once you have a handle on thinning out the email, prioritize the importance of each and work from the highest preference on down the rank.

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Vision

You have a long-term vision of where you ultimately wish to be.  Promise yourself to work at least one hour per working day on that vision whether in the form of a large project or milestone to be achieved.  This is the only way you make speedy progress toward that vision.  In the meantime, others will take note of your progress and this becomes an excellent strategy in terms of knowing how to get things done.

Out of the ordinary

Some requests are time consuming while others are out of the ordinary that require contemplation to determine if they are in fact worthwhile.  Take time to think the requests through to adequately decide if you have the time, the interest, and possibly the money to participate positively in the request.

Expertise

In order to keep your personal brand in tact, be certain that when you do agree to a request, it is in alignment for how you conduct business in terms of ethics as well as with your core business.  All avenues of your business should be complementary so there is no question in anyone’s mind exactly what it is that you offer.  Your expertise is a known entity.

Turning the tables

Should you be the one putting forth the requests to connect or partner, be cognizant of first contacting your preferred target audience.  Contacting many potential partners will produce a small percentage of respondents.  Qualify those who do respond in terms of being the best match for what you are trying to accomplish.

Following these guidelines should alleviate the burden of added communication and help you to achieve the Smooth Sale!

Implement New Strategies:

LinkedIn e-book and Course

Learn About Linkedin

 

O

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

Share on Facebook

Attract the Right Job or Clientele: Sales Tip #1057

 

Try one more time to improve results

Have you wondered recently whether what you are doing is worth the effort, or worse, whether people aren’t responding because just maybe they don’t like you? 

The Why

When response is not heard after a couple of tries, we tend to personalize the situation and make it our fault.  But in most cases, that isn’t the actual fact.  Life is hectic for everyone whether the entrepreneurial sort or for those working their career.  Projects are prioritized, time is short and there just isn’t time enough to pick up the phone to return a call or an email.  in some cases, the people you are calling on believe what you are offering isn’t important enough to disrupt their day.  It’s up to you to find a creative way to get around the problem and into their good graces.

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Review

On a case–by-case basis, consider why you believe your prospect is of the right audience and will want to know more about what you are offering. How will it benefit them?   Which type of communication is being ignored, and how may you vary it to make an impact?

Creativity

Varying communication with prospective clients and hiring managers can become a game as to see which new method performs as the winner.  You can create or purchase comical cards, offer coffee or lunch, send a colorful flyer or a nicely written handwritten note, to mention some ideas. 

It’s the off-beaten track that usually attracts attention and appreciation.  At this point, you are honored with the invitation to speak further.

Desire

The entire process boils down to how badly you want the business, see it as a good match, and that the effort will be well worthwhile.  Looking down the road as if you already won the business, will this have been an achievement to be proud of, or will it be someone you will enjoy working with over time? 

Reward

Knowing that a technique will rarely work 100% of the time, what is the motivation to keep going and continue the process as time marches on? Where may you find the element of fun in what you do to help you continue?

Addressing these questions will help you find the right answers for you personally.  The element of enjoyment is essential to feel the motivation time after time to continue.  When you do find the winning strategies and your element of delight is when you will encounter the Smooth Sale!

Implement New Strategies:

LinkedIn e-book and Course

Learn About Linkedin

 

O

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

Share on Facebook

Attract the Right Job or Clientele: Sales Tip #1056

 

3 Ways to Improve Your Company's Customer Service

Customer service is the key not only to getting new sales, but to cultivating those crucial repeat customers. Both during and after the sale, customer service has to be personal, thorough and easy. The key is communication. Start by making an investment in your business's future and your customers' level of satisfaction.  Job seekers should be well aware of how their own communication systems come across, particularly for phone interviews.


Great customer service requires a great telephone system – try VoIP or hosted PBX.

VoIP: Upgrade Your Telephone System

No matter how much technology advances, a human voice on the end of a telephone is still the primary tool for great customer service. As landlines continue to disappear, many businesses are relying on mobile phones to do the work of both field communication and customer support. But this is a mistake. A powerful phone network has to be reliable and packed with features such as time-of-day routing, call forwarding and simultaneous dialing. Voice over Internet protocol, or VoIP, networks offer the flexibility and functionality of enterprise-level networks, but at small-business prices.

Hosted PBX: Use Someone Else's Network While Reaping All the Benefits

As discussed in the article "Improving Customer Service with Hosted PBX," private branch exchange, or PBX, systems were invented before the Internet when operators used manual switchboards to place calls. Hosted PBX systems use the Internet to place and receive calls, but the host installs, upgrades and maintains the expensive, complicated hardware. Businesses simply pay a flat subscription fee to use the host's PBX network.

Utilize Live Chat

Unlike email, which requires the sender to wait for a response, live chat offers the instantaneous satisfaction of a phone call, but is less intimate and easier for people who don't want to call or can't because the situation doesn't allow for it. Live chat uses the familiar format of messaging to provide service, to direct questions to the right department, to answer questions or to make sales. There are countless live chat apps that are affordable and easy to use.


Live chat gives people the option of direct communication with a real person without having to make a phone call.

A good communication network is the backbone of every good customer service platform. A modest investment in technology – namely telephone and live chat platforms – will pay huge dividends down the line.

Andrew Lisa is a freelance business writer. He covers small-busines management and technology.

Following Lisa's suggestions will lead you to the Smooth Sale!

Read Additional Sales Strategies:

Nice Girls DO Get the Sale: Relationship Building That Gets ResultsSourcebooks

HIRED! How to Use Sales Techniques to Sell Yourself On InterviewsCareer Press

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