Do Your Employees Feel Valued?
Guest Post by Boris Dzhingarov
Note: The following information applies to entrepreneurs planning to grow their business, and the suggested practices will greatly enhance the customer service experience.
Many leaders consider being strong, closed, loud-mouthed and stoic the best qualities for controlling employees. This means they purposefully want to keep subordinates at arms-distance and have no personal interaction. However, as top entrepreneur and businessman Sukanto Tanoto has said, employees who feel valued by their leaders are more loyal and productive.
There are several ways in which a business owner, supervisor or manager can give employees the opportunity to feel their input is valued without being unprofessional. It is possible for leaders to show they care and still maintain authority.
Personal help is greatly appreciated. You are expected to give work related help, but giving personal help when possible is above and beyond the required. Personal help doesn’t mean an office gift for their birthday or the occasional afternoon off, it means actually helping them out when they need it. The point is that the employee should not feel like an anonymous worker, but a valued individual. This brings loyalty that money can’t buy.
• A superior attitude doesn’t go well with anyone. Since you are their boss, you don’t need to continuously act like you’re above them. Employees often put their bosses on a pedestal, but the boss shouldn’t climb up there him or herself. Sometimes it helps an employee who is having problems to share how you overcame challenges when you were on your way up.
• Offer perks that have nothing to do with work. Many companies have offered unusual perks such as free beer, all-expenses-paid weekends to Las Vegas, and a free happy hour at the end of the day. Some companies allow dogs at work and even provide free grooming, and others provide free shampoo, cosmetics, toothpaste, cleaning products and cell phones.
• Always be honest with your employees without being unkind. Transparency is the important word for business as well as government. They will also have more respect for you.
• Small encouragements make a big impression. You can send short, encouraging emails to various team members as their work deserves. They are productive members of your team and not simply someone to oversee your to-do list. If there is someone to whom you can’t honestly praise for anything, you may want to evaluate that employee again.
A good leader will find the time for all of the above and reap the reward of leading a happy and motivated workforce. And when they do, all those involved will experience the the Smooth Sale!
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