Aretha Franklin was right – all I want is a little RESPECT!
Unfortunately, a contractor we used and whose work we greatly admire ended our project on a very sour note. Rather than admitting a slight bulge in the middle of a wall requires fixing, he said he was adding texture to the wall to match the rest of the house. At first I asked if he were making a joke, but he said no and then repeated the statement. I took both his answer and demeanor as an insult to my intelligence.
I was in disbelief our contractor went down this path. We had excellent rapport, I already recommended his work to a couple of people and would gladly continue doing so. Given his new attitude toward a paying client and possibly because he thinks being a female I wouldn’t recognize good work from bad, I will no longer refer him.
If you expect to close more business with a client, you have to treat that person as an equal. Listen without judgment to their opinions. Use diplomacy to find a solution to the problem with your client’s input and come to an agrement satisfactory to both of you. You will be taking professional care of your business development practices and client relationships.
When you ensure satisfaction through excellent customer service and check in after the sale that everything is in place or working properly, you will be headed for closing many a future Smooth Sale!
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