Do you multi-task to the point as if you feel you have ADD?
Today I was at a busy professional office. The receptionist in charge of collecting fees was busy talking to patients, carrying on conversations with everyone in the office and accepting money all at the same time.
When it became my turn to pay, she told me “That will be $75 for services and $35 for product making a grand total of $135″. I stopped her to say the total was incorrect. She was steadfast and said, “No your insurance doesn’t pay, that’s the right amount.”
I pride myself on my math skills. Taking the lead, I made her stop to look at her figures and re-calculate. Finally, she got that she was off by $35. She tried to say her calculator made the error rather than providing an honest apology. Her mistakes were not concentrating, refusing to listen and then making an excuse.
When you make an error, others will be forgiving if you simply say, “I made a mistake and I apologize.” You will automatically demonstrate your integrity. This short sentence will help you with business development, building relationships with your clientele and close sales. You will also be headed for a Smooth Sale!
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