PostsCustomer Service that Encourages Future Sales
Are you wondering where good customer service went these days?
For those of you remodeling and requiring door knobs and handles, I highly recommend Interknobs.com. Not only do they offer high quality products at reasonable prices, they also honor you as the customer building relationships, a lesson every salesperson and entrepreneur should embrace.
Our original order appeared to have missed the quick shipment for which I paid extra. In the meantime, I was told to order extra handles for drawers. The company honored my request to include the 4 handles minus extra shipping fees.
Internobs proceeded to over-deliver on expectations: My shipment did make the early delivery And the extras will be sent at no additional charge. The owner said, “We appreciate your business.” Now that’s a future Smooth Sale! complete with repeat business, referrals and testimonials.
Published September 25, 2008 by ropinirole • Business Development, Customer service, Relationships, Sales • Write Comment
Netflix sets a great example in customer service. If shipments are delayed even a day, they e-mail their members with an apology and give everyone discounts.
If only this could become the norm and not the exception!
October 5, 2008 @ 1:25 pm