Have you ever been given a gift by your client?
It is a very special occasion when a customer offers a gift to a salesperson or employee. My good friend, Barbara R. was wearing a beautiful pendant. I complimented her on the necklace and she proudly said, “A patient gave it to me.” Barbara is the Office Manager for a dental office.
Intrigued by the concept of a client offering a present, I asked Barbara what she did to earn the gift noting she must have delivered unbelievably good customer service. Sure enough, Barbara said the client was from India. The insurance maze was a nightmare due to bureaucracy at the insurance company and her client not knowing our language well.
Barbara spent hours straightening out the paperwork so that the patient could move forward with badly needed dental care. The patient was very grateful for Barbara’s patience and help, and rewarded her with the pendant. There is no doubt this patient will be a long-term client.
A big piece of your business development is customer service. When you offer outstanding customer service, you will be enjoying a long-term Smooth Sale!
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