Are you able to take the heat on a sale gone awry?
Many businesspeople avoid hearing bad news or learning from errors they made. Create a new mindset for looking at business development and sales gone bad. Begin viewing these circumstances as an opportunity to learn and improve for the next time you approach new prospects.
No one ever secures 100% of the business from prospects they approach. But you will increase your odds as you acknowledge what went wrong or what your competitors did better and implement new techniques providing it fits within your business model. When you face errors in this manner you will be headed for a Smooth Sale!
Learning is a never ending process. My most avid learning is centered around marketing in all of its forms. Recently, I came across Kelly Watson and her blog. I have learned much from her and recommend you mark her site as one of your favorites.
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Thanks for the mention, Elinor! I find your blog helpful as well — I try to check in at least once a week and see what new things I can learn about marketing.
Best of luck!