Do you enjoy having your time wasted?
Yesterday we went to confirm what was actually included in the kitchen design. To our disbelief not only were the countertops not included in the proposal, but neither was the sink, faucet, finishing touches and other items necessary of which we should have been advised.
The kitchen designer was on vacation, she apparently was on vacation long before. Her backup did not apologize to us. Instead, he was ready to spend two hours with us to go back over the list detail by detail to plug in everything else that was required. We had already spent considerable time as well as our budget excluding the missing necessities. The last thing I wanted to do was waste another two hours.
Prior to delivering a proposal, one should have the professionalism upfront to reconfirm the budget, and take careful notes of the prospect’s necessities and desires. Then upon presenting the proposal, offer to use the proposal as a working document to incorporate last minute changes.
However, if your proposal is not complete and you do not have time to complete it prior to the appointment, call to ask to reschedule. The quickest way to lose business is to waste your prospect’s time. It is not their job to help fill in the missing line items. Your professionalism will help you achieve a Smooth Sale!
Share on Facebook
